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Terms of Service

Last updated: 1 November 2026

These Terms of Service (the Terms) are an agreement between you and PT Sintaks Solusi Kreatif, Jakarta ("Assistance", "we", "us"). They govern your use of the website at 41assistant.com, the Assistance web app, the Assistance desktop app and the Assistance Companion browser extension (together, the Services).

By creating an account or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you use the Services on behalf of an organization, you agree to these Terms for that organization and confirm that you are authorized to do so; in that case "you" includes the organization.

1. Who can use the Services

You must be at least 18 years old and able to form a binding contract. You may not use the Services if you are barred from doing so by applicable law, or if we previously suspended your account for violating these Terms.

2. Your account

  • You sign in with Google or with a one-time email link. Keep access to your Google account and email secure; you are responsible for activity under your account.
  • Keep your account information accurate. Tell us at [email protected] if you suspect unauthorized access.
  • You can review and sign out your active devices in your account settings, and you can turn on two-factor authentication.
  • Team owners and admins manage seats, roles, members and team settings for their team. If you join a team, the team's administrators can manage your seat and see your usage amounts (not your conversations).

3. What the Services do

Assistance is an AI assistant that can carry out tasks for you: chatting, working with files, using a browser, running tools on your computer, connecting to other apps, and creating documents and other artifacts.

  • Actions on your behalf. Assistants act on your instructions using the permissions you give them. By default, Assistance asks for your approval before sensitive actions such as spending money, sending messages or deleting data, and you enter your own passwords and one-time codes. You are responsible for reviewing what you approve and for the permissions and approval modes you choose.
  • Local and cloud. The desktop app runs on your computer and keeps your local data there. Sync and the web app store the data you choose to sync on our servers, as described in the Privacy Policy.
  • Third-party services. Connectors, websites, model providers and other services you use through Assistance are provided by third parties under their own terms. We are not responsible for third-party services, and your use of them must comply with their terms.

4. Plans, payment and renewal

  • Plans. We offer a Free plan and paid plans (such as Pro, Max and Team). Plan features, prices and usage limits are shown on our pricing page and may differ by plan.
  • Usage limits. Paid and free plans include usage limits (for example, limits that reset over a period of hours or each day). Limits are stated relative to other plans and may vary with the mode, model and size of your requests. When you reach a limit, you may need to wait for it to reset, upgrade, or (for teams that enabled it) use paid extra usage.
  • Subscriptions renew automatically at the end of each billing period (monthly or yearly) using your saved payment method, until you cancel. You can cancel at any time in your billing settings; cancellation takes effect at the end of the current period and you keep access until then.
  • Payment. Payments are processed by our payment provider. You authorize us and our payment provider to charge your payment method for the plan you choose, applicable taxes, and any extra usage your team enabled. Prices may be shown in US dollars and charged in another currency at the rate displayed at checkout. If a payment fails, we may retry it and may suspend paid features until it succeeds.
  • Price changes. We may change prices with at least 30 days' notice before your next renewal. If you do not agree, you can cancel before the change takes effect.
  • Refunds. Except where required by law or stated otherwise at purchase, payments are non-refundable and we do not provide refunds or credits for partial periods or unused usage.
  • EU and UK consumers. If you are a consumer in the EU or the UK, you have a 14-day right to withdraw from a paid subscription. By asking us to start the paid Services immediately, you acknowledge that if you withdraw within 14 days you will pay for the Services provided until then, and that you lose the right of withdrawal once the Services have been fully provided. To withdraw, email [email protected].
  • Credits (such as referral or promotional credits) have no cash value, cannot be transferred or exchanged, and expire as stated when granted.

5. Bring your own key (BYOK)

Paid plans may let you or your team use your own model provider key. When you do, your use of that provider is governed by your agreement with that provider, you pay that provider directly, and we are not responsible for its availability, output, or charges. A team provider key is stored encrypted on our servers and used only to serve your team's requests.

6. Acceptable use

You must not use the Services to:

  • break the law or infringe anyone's rights, including privacy and intellectual property rights;
  • generate or distribute child sexual abuse material, or content that facilitates violence, terrorism, or serious harm to others;
  • develop malware, attack or gain unauthorized access to systems, accounts or data, or bypass security measures;
  • send spam, run fraud or phishing, or impersonate others;
  • automate actions on third-party services in ways their terms prohibit;
  • resell, sublicense or provide access to the Services or credit mode as a stand-alone API, or share one seat between multiple people;
  • interfere with the Services, circumvent usage limits, bot challenges or rate limits, or abuse free plans, trials or referrals (for example, with multiple accounts);
  • reverse engineer the Services except where the law allows it;
  • use the Services to build a competing product by systematically extracting outputs.

We may investigate suspected violations and take action described in section 10.

7. Your content and outputs

  • Your content means the instructions, files, messages and other material you provide (inputs) and what the Services produce for you (outputs). As between you and us, you own your content. We do not claim ownership of your inputs or outputs.
  • You give us the rights needed to operate the Services for you: to host, process, transmit and display your content only to provide, secure and support the Services, as described in the Privacy Policy. We do not use your content to train AI models.
  • You are responsible for your inputs, including having the rights to them, and for how you use outputs.
  • AI outputs can be wrong. Outputs may be inaccurate, incomplete, or similar to outputs given to others. Review outputs before relying on them, especially for legal, medical, financial or other important decisions, and do not treat them as professional advice.

8. Feedback

If you send us feedback or suggestions, we may use them without any obligation to you.

9. Our intellectual property

The Services, including our software, design, brand and documentation, are owned by us or our licensors and protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services, including installing the desktop app and extension on devices you control. Open-source components are licensed under their own licenses, listed in our third-party notices.

10. Suspension and termination

  • You can stop using the Services and delete your account at any time in your account settings.
  • We may suspend or terminate your access, with notice where reasonable, if you materially or repeatedly breach these Terms, if required by law, or if your use creates a risk of harm to others or to the Services. Where we can, we will tell you why and let you export your synced data first.
  • Sections that by their nature should survive termination (including sections 4 for amounts owed, 7, 11, 12 and 14) survive.

11. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Services or outputs will be uninterrupted, error-free, or accurate. Nothing in these Terms limits warranties or rights that cannot be limited under the law that applies to you, including statutory consumer rights in the EU and the UK.

12. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or related to the Services. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us for the Services in the 12 months before the claim arose and USD 100.

These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or willful misconduct. If you are a consumer in the EU or the UK, we are liable under statutory law for damage caused by our breach of material contractual obligations, limited to damage that was typically foreseeable.

13. Indemnity

If you use the Services for business purposes, you will defend and indemnify us against third-party claims arising from your content, your use of the Services in breach of these Terms, or your violation of law, except to the extent caused by us. This section does not apply to consumers.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, and disputes will be resolved by the competent district courts in Jakarta, Indonesia. Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the dispute informally. If you are a consumer, you also keep the protection of mandatory laws of your country of residence and may bring claims in its courts.

15. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the Services at least 30 days before it takes effect, except for changes required by law or for new features, which may take effect sooner. If you keep using the Services after the change takes effect, the updated Terms apply; if you do not agree, you can stop using the Services and cancel your subscription.

16. General

These Terms, together with the Privacy Policy and any terms shown at purchase, are the entire agreement between you and us about the Services. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or a successor of our business. If these Terms are provided in more than one language, the Indonesian language version will prevail in accordance with Law No. 24 of 2009.

17. Contact

PT Sintaks Solusi Kreatif Jakarta, Indonesia Email: [email protected]